配送ポリシー

Last updated: 23 October 2026

This Shipping Policy outlines the architecture of our delivery process for the creations acquired from the Scentorium digital sanctuary. Our framework ensures compliance with Romanian e-commerce laws (OUG 34/2014) and international transport regulations.

1. The Commitment to Time and Preservation

1.1. Processing and Dispatch

We treat every flacon as a delicate piece of art. We strive to process, securely package (adhering to strict international standards for botanical and alcohol-based liquids), and dispatch all orders within 1–3 business days.

1.2. Delivery Period Obligation

In accordance with distance contract regulations, Scentorium is committed to transferring the physical possession of your items without undue delay. The legal maximum period for fulfillment is 30 calendar days from order confirmation, though our curated courier partnerships aim to deliver your acquisitions much sooner according to the transit estimates below. If an unforeseen logistical dissonance occurs, our concierge will notify you immediately.

2. Global Logistics: Destinations, Times, and Rates

Shipping costs are calculated transparently and will be summarized at checkout before payment confirmation. Transit times are estimated from the moment the parcel leaves our Bucharest sanctuary. We proudly serve 25 zones covering approximately 37 countries. Delivery methods are exclusively operated by FedEx (with additional DHL options for specific regions). Rates depend on the weight of your parcel, as explained below.

Bespoke Delivery (Unlisted Destinations): If your location is not displayed during checkout, your journey with Scentorium does not end there. Because artisan perfumery requires specific international compliance, certain regions require manual calculation. Please contact our Concierge directly at contact@scentorium.eu, and we will curate a personalized logistical quote for your exact coordinates.

How Rates Are Calculated

Romania: the domestic rates listed below are fixed and do not depend on weight.

All other destinations: the rates listed below apply to parcels of up to 1.5 kg (products plus packaging). For heavier parcels, a supplement is added for every started kilogram above 1.5 kg: €5 per kilogram in the zones billed in euro, or USD 6, CAD 8, HKD 45, INR 550, JPY 900, KRW 7,500, TRY 280 or ZAR 95 per kilogram in the zones billed in those currencies. Parcels over 10.5 kg are charged at the 10.5 kg rate. The exact amount is always shown at checkout, before payment.

Orders of €1,500 or more (outside Romania):

Standard EU Zones (the 22 countries listed below): an additional free FedEx Economy option is available, whatever the weight. FedEx Economy and FedEx Priority are also discounted by €18.
All other listed destinations, including the Canary Islands: shipping is discounted by €18 (or the equivalent in your currency).

Domestic Delivery (Romania)

Shipping Method	Estimated Transit	Cost	Condition
Livrare standard	2–3 business days	22.99 RON	Orders under 999.00 RON
Livrare din partea casei	2–3 business days	Free	Orders 999.00 RON and up
Livrare rapidă	1–2 business days	99.99 RON	No minimum requirement

Europe & Regional Partners

Destination	Economy Method (Time & Cost)	Priority / Express Method (Time & Cost)
Standard EU Zones (Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain Mainland)	FedEx Economy EU 3–5 business days €17.99	FedEx Priority EU 2–3 business days €44.99
Canary Islands (Spain)	FedEx Economy 8–12 business days €69.99	FedEx Priority 5–8 business days €94.99
Cyprus	FedEx Economy 5–8 business days €29.99 DHL Express 5–8 business days €59.99	FedEx Priority 3–5 business days €69.99
Finland	DHL Economy 3–5 business days €39.99 FedEx Economy 3–5 business days €59.99	FedEx Priority 1–3 business days €89.99
Norway	FedEx Economy 10–15 business days €59.99	FedEx Priority 5–8 business days €109.99
Sweden	FedEx Economy 3–5 business days €21.99	FedEx Priority 1–3 business days €59.99
Switzerland	FedEx Economy 5–8 business days €19.99	FedEx Priority 3–5 business days €32.99
Türkiye	FedEx Economy 7–11 business days 999.00 TRY	FedEx Priority 5–8 business days 1,890.00 TRY
United Kingdom	FedEx Economy 5–8 business days €19.99	FedEx Priority 3–5 business days €29.99

North America, Asia, Oceania, Middle East & Africa

Destination	Economy Method (Time & Cost)	Priority Method (Time & Cost)
United States	FedEx Economy 7–11 business days $39.99 USD	FedEx Priority 3–5 business days $59.99 USD
Canada	FedEx Economy 5–8 business days 99.99 CAD	FedEx Priority 3–5 business days 129.99 CAD
United Arab Emirates	FedEx Economy 7–11 business days €74.99	FedEx Priority 5–8 business days €99.99
Saudi Arabia	FedEx Economy 6–10 business days €54.99	FedEx Priority 3–6 business days €69.99
Singapore	FedEx Economy 7–11 business days €39.99	FedEx Priority 5–8 business days €64.99
Hong Kong SAR	FedEx Economy 7–11 business days 349.99 HKD	FedEx Priority 5–8 business days 399.99 HKD
Taiwan	FedEx Economy 6–10 business days €54.99	FedEx Priority 3–6 business days €69.99
Japan (Standard)	FedEx Economy 7–11 business days 8,499 JPY	FedEx Priority 5–8 business days 9,999 JPY
Japan (Extended)	FedEx Economy 7–11 business days 15,999 JPY	FedEx Priority 5–8 business days 17,999 JPY
South Korea (Standard)	FedEx Economy 7–11 business days 84,999 KRW	FedEx Priority 5–8 business days 99,999 KRW
South Korea (Jeju Extended)	FedEx Economy 7–11 business days €104.99	FedEx Priority 5–8 business days €119.99
India	FedEx Economy 7–11 business days 5,299 INR	FedEx Priority 5–8 business days 6,499 INR
Australia	FedEx Economy 7–11 business days €139.99	FedEx Priority 5–8 business days €159.99
New Zealand	FedEx Economy 5–8 business days €59.99	FedEx Priority 3–5 business days €74.99
South Africa	FedEx Economy 7–11 business days 1,149 ZAR	FedEx Priority 5–8 business days 1,399 ZAR

Note: The transfer of risk for loss or damage passes to you, the Consumer, the moment you (or a designated third party) acquire physical possession of the goods.

3. International Shipments: Customs, Duties, and Taxes (Non-EU)

Because Scentorium ships physical goods from our headquarters in Bucharest, Romania (European Union) to a global clientele, specific international trade rules apply based on your destination.

3.1. Deliveries within the European Union

For clients residing within the EU, the price displayed at checkout is final. It includes the applicable local VAT. There are no additional customs duties or import taxes upon delivery.

3.2. Deliveries outside the European Union (Rest of the World)

For our global connoisseurs (e.g., USA, UK, Asia, Oceania, Middle East, Africa), our shipments are strictly delivered on a DDU (Delivered Duty Unpaid) basis.

Mandatory Acknowledgment: The final price paid on the Scentorium website covers only the cost of the fragrance and the courier transport. It DOES NOT include additional local customs duties, clearance fees, or import taxes.
Importer of Record: As the recipient, you are considered the Importer of Record. Your local Customs Authority may hold the package and charge import duties or taxes before releasing it. You are entirely responsible for paying these direct fees to the courier or customs agent. Refusal to pay these fees may result in the abandonment or return of the parcel, for which Scentorium is not financially liable.