How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Returns are accepted within 30 days of receiving the last item in your order, provided the perfume is completely untouched and factory-sealed. The original box, protective seals, and any complimentary items must remain intact and unused. Customers pay the direct return shipping costs. Opened, unsealed, primed, or sprayed perfumes cannot be returned. Factory defects or critical transit damage may qualify for a refund or replacement when reported within 48 hours with clear photo and video evidence.Read the full return and refund policy

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at contact@scentorium.eu. Orders that have already been processed may not be eligible for changes.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Do you accept store credit?

We accept store credit as a payment method.

How can I contact you?

You can reach us at:Email: contact@scentorium.euPhone: 2021003006402Address: Strada Mohorului, București, 021173, RomaniaOr chat with us right here.

Frequently Asked Questions

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